Privacy Policy

​PRIVACY POLICY

At Womiraxel, we respect your privacy and take care of your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have. We handle your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. WHO WE ARE

The data controller responsible for your personal information is:

NATBELLA LTD, trading as Womiraxel
9 Awdry Drive, Wisbech, PE13 2PA, United Kingdom
Company number: 15927215
Email: info@womiraxel.com
Phone: +447514681197

2. INFORMATION WE COLLECT

Information you give us

(a) Account and contact details, such as your name, delivery and billing address, email address and phone number.
(b) Order details, such as the products you buy, sizes, delivery choices and order history.
(c) Payment information. Payments are processed securely by our payment providers. We do not store your full card details.
(d) Messages you send us, for example when you email us, contact customer support or fill in a form.
(e) Marketing preferences, such as whether you have signed up for our newsletter.

Information we collect automatically

(a) Device and usage information, such as your IP address, browser type, device type, the pages you visit and how long you stay on them.
(b) Transaction information, such as the date, time and value of your purchases.
(c) Approximate location, based on your IP address.

Information from other sources

(a) Service providers who help us run our store, such as payment, delivery, analytics and hosting providers.
(b) Social media platforms, if you interact with us through them, in line with your settings on those platforms.

3. HOW WE USE YOUR INFORMATION AND OUR LEGAL BASIS

We only use your personal information when the law allows us to. We use it to:

(a) Process and deliver your orders, take payment and handle returns. Legal basis: performance of a contract.
(b) Contact you about your order, delivery or account. Legal basis: performance of a contract.
(c) Answer your questions and provide customer support. Legal basis: performance of a contract and legitimate interests.
(d) Send you newsletters and offers, only where you have agreed to receive them or where the law otherwise allows. Legal basis: consent and legitimate interests.
(e) Improve our website, products and shopping experience. Legal basis: legitimate interests and, where required, consent.
(f) Prevent fraud and protect our business, our customers and our website. Legal basis: legitimate interests and legal obligation.
(g) Keep accounting and tax records and meet other legal requirements. Legal basis: legal obligation.

4. WHO WE SHARE YOUR INFORMATION WITH

We never sell your personal information. We only share it where necessary with:

(a) Service providers who help us run our business, such as website hosting, payment processing, delivery and courier companies, email services and customer support tools. They are only allowed to use your data to provide their services to us and must keep it secure.
(b) Professional advisers, such as accountants and lawyers, where needed.
(c) Authorities, such as HMRC, the police or regulators, where we are required to by law.
(d) A buyer or successor, if our business is ever sold, merged or restructured.
(e) Anyone else, but only with your consent.

5. COOKIES

Our website uses cookies and similar technologies to make it work properly, remember your preferences and understand how visitors use it. Cookies that are not strictly necessary are only used with your consent, which you can give or refuse through our cookie banner. You can also block or delete cookies in your browser settings, although some parts of the website may then not work as intended.

6. MARKETING

If you sign up for our emails, we will send you news about new arrivals and offers. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at info@womiraxel.com.

7. HOW LONG WE KEEP YOUR INFORMATION

We keep your personal information only for as long as we need it for the purposes described in this policy. Order and transaction records are kept for six years to meet UK tax and accounting rules. Marketing data is kept until you unsubscribe or ask us to delete it.

8. HOW WE PROTECT YOUR INFORMATION

We use appropriate technical and organisational measures to protect your personal information from loss, misuse and unauthorised access. Our website uses secure encrypted connections. While we work hard to keep your data safe, no system can be guaranteed to be completely secure.

9. INTERNATIONAL TRANSFERS

Some of our service providers may process your data outside the United Kingdom. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement approved by the Information Commissioner's Office.

10. YOUR RIGHTS

Under UK data protection law, you have the right to:

(a) Access the personal information we hold about you.
(b) Ask us to correct information that is inaccurate or incomplete.
(c) Ask us to delete your information.
(d) Ask us to restrict how we use your information.
(e) Object to us using your information, including for direct marketing.
(f) Receive your information in a portable format.
(g) Withdraw your consent at any time, where we rely on consent.

To use any of these rights, email us at info@womiraxel.com. We may need to confirm your identity before we respond. We will reply within one month.

If you are unhappy with how we have handled your information, please contact us first so we can try to help. You also have the right to complain to the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Phone: 0303 123 1113
Website: www.ico.org.uk

11. CHILDREN

Our website is not aimed at children. We do not knowingly collect personal information from anyone under 13. If we discover that we have done so without parental consent, we will delete it as soon as possible.

12. LINKS TO OTHER WEBSITES

Our website may contain links to other websites. We are not responsible for their privacy practices, so please read their privacy policies before sharing any information with them.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date.

14. CONTACT US

NATBELLA LTD, trading as Womiraxel
FAO Data Protection
9 Awdry Drive, Wisbech, PE13 2PA, United Kingdom
Email: info@womiraxel.com
Phone: +447514681197