Returns & Refunds

RETURNS & REFUNDS POLICY

We want you to love everything you order from Womiraxel. If something is not quite right, you can return it. This page explains how.

YOUR RIGHT TO CANCEL

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of the day you receive your items, without giving a reason.

To cancel, simply let us know within those 14 days by emailing info@womiraxel.com. You then have a further 14 days from the day you tell us to send the items back.

BEFORE YOU RETURN

Check the size guide
Every product page includes size information. If you are unsure which size to choose, feel free to contact us before you order and we will help.

Try items on carefully
Please try your new pieces on as you would in a shop. Keep all tags and labels attached until you are sure you want to keep the item.

Keep the packaging
Hold on to the original packaging until you have decided, as it makes returning much easier.

CONDITION OF RETURNED ITEMS

Returned items should be unworn, unwashed and in their original condition, with all tags attached and in their original packaging where possible. If an item comes back used, damaged or worn beyond what is needed to check it, we may reduce your refund to reflect the loss in value.

ITEMS THAT CANNOT BE RETURNED

For hygiene reasons, we cannot accept returns of items that were delivered sealed and have been unsealed after delivery, unless they are faulty. We also cannot accept returns of items that have been personalised or made to your specifications.

HOW TO RETURN AN ITEM

1. Email us at info@womiraxel.com with your order number and the items you would like to return.
2. We will reply with the return address and the next steps.
3. Pack your items securely and include your order number or delivery note.
4. Send your parcel back to us within 14 days of telling us you want to cancel. We recommend using a tracked service and keeping your proof of postage.

Please return each order separately.

RETURN SHIPPING COSTS

The cost of sending items back is paid by you, unless the item is faulty, damaged or we sent you the wrong item. In those cases, we will cover the return cost.

REFUNDS

Once we receive your return, we will check it and email you to confirm. Returns are usually checked within 3 to 6 business days of arriving with us.

We will refund you within 14 days of receiving the items back, or within 14 days of you providing proof that you have sent them back, whichever is earlier. Refunds are made to your original payment method.

If you cancel your whole order, we will also refund the standard delivery cost you paid. If you chose Insured Express Delivery, we will refund the equivalent of our free standard delivery, so the £2.95 express charge is not refunded.

Please allow a few extra days for your bank or card provider to process the refund. If you have not received it after this time, get in touch at info@womiraxel.com.

STORE CREDIT

If you prefer, we can issue store credit instead of a refund. Just let us know when you start your return.

EXCHANGES

Need a different size or colour? Email us at info@womiraxel.com with your order number and the item you would like instead. We will arrange the exchange as long as the item is in stock.

FAULTY OR WRONG ITEMS

If your item arrives faulty, damaged or is not what you ordered, please contact us as soon as possible at info@womiraxel.com with your order number, a short description and a photo. We will arrange a replacement, repair or refund in line with your rights under the Consumer Rights Act 2015. These rights are in addition to your 14 day right to cancel and are not affected by this policy.

QUESTIONS

We are always happy to help with anything to do with returns.

Email: info@womiraxel.com
Phone: +447514681197

NATBELLA LTD, trading as Womiraxel
9 Awdry Drive, Wisbech, PE13 2PA, United Kingdom